SHIPPING
At Ascendra, we are committed to delivering your order quickly and securely.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Locations
We currently ship Australia-wide. We are working on expanding our shipping options to additional locations in the future.
Delivery Time
Estimated delivery times vary depending on your location:
- Metro Areas: 2–5 business days
- Regional Areas: 3–8 business days
- Remote Areas: 5–10 business days
Please note that delivery times are estimates and may vary during peak periods or due to carrier delays.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information so you can monitor your delivery.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order size. Free shipping promotions may be available from time to time.
Incorrect Addresses
Please ensure your shipping details are correct before placing your order. Ascendra is not responsible for delays or additional costs resulting from incorrect or incomplete address information.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, please contact us at info@ascendra.com as soon as possible so we can assist in resolving the issue.
Questions?
If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.